Computers and software increasingly constitute the basis of the durable products that we encounter in our everyday lives; motor vehicles, electronic cashier systems or elevators, to name a few. This development has resulted in these products being more accurate in their performance. Furthermore, thanks to this development, these products have acquired the ability to communicate and adapt, much like human beings. Consequently, the field operations of durable products may now evolve based on self-learning mechanisms or by means of new software and re-configurations. Moreover, manufacturers and service providers now have the ability to gather vast amounts of operative-data; allowing new information to be gained which is highly valuable in the development of new products and services, as well as for product support in the aftermarket. This progress marks a new era in the development and management of durable products. To become successful, advanced software and communication systems are required, as well as knowledge about the business logic of diagnostics, telematics and mobile systems. This is Diadrom’s field of expertise.